Privacy & Data

1. Who we are

Listum Pro is a Nashville, Tennessee-based company. This policy covers the Listum Pro marketing site, signup flow, and the CRM application itself.

2. What we collect

Category	Examples
Account & business info	Your name, email, business name, and password when you sign up.
Payment info	Your card details, handled directly by Stripe — we never see or store your full card number ourselves.
Your client & business data	The client records, leads, bookings, delivery jobs, and revenue data you and your team enter or import into the CRM.
Connected services	If you connect Dropbox, we access only what's needed to deliver files on your behalf.
Usage data	Basic technical data (browser, device, pages visited) used to keep the app working and secure.

3. How we use it

• To run your account and the CRM features you use — client management, booking, delivery, revenue analytics, and membership tools.
• To process trial signup, billing, and subscription changes through Stripe.
• To provide support when you contact us.
• To keep the platform secure and troubleshoot problems.

We do not sell your data, and we do not use your client or business data to train third-party AI models.

4. Who we share it with

We share data only with the service providers that make Listum Pro work, and only as much as each one needs:

• Supabase — hosts our database and handles authentication.
• Stripe — processes payments and stores your payment method.
• Dropbox — only if you choose to connect it, for file delivery.

We don't share your data with anyone else, except where required by law.

5. Where it's stored

Your data is stored on Supabase's infrastructure, hosted in the United States. Payment data is stored by Stripe under its own security and compliance standards (Stripe is PCI-DSS compliant).

6. Data retention & deletion

We keep your account and business data for as long as your subscription is active. If you cancel, your account is archived 7 days after cancellation — still exportable, but no longer active — and then permanently and irreversibly deleted 14 days after that (21 days after cancellation in total), including your client records, bookings, and financial/order data. If you resubscribe before permanent deletion happens, everything is restored automatically. If you'd like your data deleted sooner than that, email us and we'll take care of it.

7. Your choices

You can access, update, or export your business's data directly from inside the CRM at any time. For anything you can't do yourself — like a full account deletion — email hello@listumpro.com and we'll handle it.

8. Security

Your data is protected by row-level security policies in our database that keep each business's records separated from every other business's, on top of our infrastructure provider's default protections — data is encrypted at rest and every connection is encrypted in transit. We never handle your customers' or your own raw card numbers ourselves — that's Stripe's job, and Stripe is PCI-DSS compliant. No system is perfectly secure, but we take this seriously and will let you know if anything affecting your data ever needs your attention.

9. Cookies

Our marketing site and app use only the cookies necessary to keep you logged in and the site functioning — no third-party ad tracking.

10. Children's privacy

Listum Pro is a business tool for real estate media companies and isn't directed at or intended for use by anyone under 18.

11. Changes to this policy

If we make a material change to how we handle your data, we'll notify active customers by email before it takes effect.

12. Contact

Questions about your data or this policy? Reach us at hello@listumpro.com.